Frequently Asked Questions
Find answers to common questions about ClearApply
General Questions
What is ClearApply?
ClearApply is a platform that simplifies the graduate school application process by providing a centralized location to discover programs, manage applications, and track your progress.
Is ClearApply free to use?
Basic access to ClearApply is free. Some premium features and program applications may require payment. Check individual program pages for specific fee information.
How do I get started?
Simply create an account, complete your profile, and start browsing programs. You can begin the application process for any program that interests you.
Account & Profile
How do I reset my password?
Click on the Forgot Password link on the sign-in page. Enter your email address and follow the instructions sent to your email to reset your password.
Can I update my profile after creating it?
Yes, you can edit your profile at any time. Go to your profile page and click the edit button to make changes to your information.
What documents do I need for my profile?
Common documents include transcripts, resume/CV, personal statement, and letters of recommendation. Specific requirements vary by program.
Applications
How many programs can I apply to?
You can apply to as many programs as you like. Each application is independent and managed separately through our platform.
Can I save my application and finish later?
Yes, you can save your application at any time and return to complete it later. Your progress is automatically saved as you work.
How do I know if my application was received?
You'll receive an email confirmation once your application is submitted. You can also track the status of your application in your dashboard.
What happens after I submit my application?
After submission, your application is reviewed by program admissions team members. You'll be notified of the decision via email.
Technical Support
What browsers are supported?
ClearApply works best with Chrome, Firefox, Safari, and Edge. Make sure you're using the latest version of your browser for the best experience.
I'm having trouble uploading documents. What should I do?
Ensure your files are in PDF format and under 10MB. If you continue to have issues, try clearing your browser cache or contact support.
How do I contact support?
You can reach our support team at info@clearapply.com or use the contact form on our website. We typically respond within 24 hours.
Still Need Help?
Can't find the answer you're looking for? Check our documentation or reach out to our support team.